política de privacidad

Our Commitment to an Accessible Experience for All

1. OUR COMMITMENT

Ellis & Company Insurance Agency LLC is committed to ensuring that our website (www.ellisnco.com) and our services are accessible to all individuals, including those with disabilities. We believe that everyone deserves equal access to information about insurance coverage, regardless of ability.

We strive to provide a website experience that conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We are also committed to compliance with applicable accessibility laws, including Title III of the Americans with Disabilities Act (ADA) as it applies to places of public accommodation and websites, Section 508 of the Rehabilitation Act where applicable, and any applicable state accessibility requirements in the states where we operate.

2. SCOPE

This Accessibility Policy applies to:

Our primary website at www.ellisnco.com
All web pages and content published on our website
Electronic documents and forms made available through our website
Our contact form and quote request features
Our blog and informational content

Our physical office located at 3 Leake St Suite C, Cartersville, GA 30120 is also committed to being accessible to individuals with disabilities in accordance with applicable law. Please contact us in advance if you require specific accommodations for an in-person visit.

3. ACCESSIBILITY FEATURES

We have taken and continue to take the following measures to enhance the accessibility of our website:

3.1 Visual Accessibility

We aim to maintain sufficient color contrast between text and background elements to support users with low vision or color blindness
Text on our website is designed to be resizable without loss of content or functionality
We work to ensure that images used for informational purposes include appropriate alternative text descriptions
We avoid using color as the sole means of conveying important information

3.2 Navigation and Structure

Our website is designed with a clear and consistent navigation structure
Page headings and structure are organized to allow screen reader users to navigate effectively
We aim to ensure that all interactive elements (buttons, links, and forms) are clearly labeled and identifiable
We work to ensure our contact form is accessible and usable with keyboard navigation

3.3 Language and Readability

Our website content is written in plain language to the extent possible
We offer bilingual support in English and Spanish to serve our diverse community
The primary language of each page is identified in the page code to support screen readers

3.4 Multimedia

We work to include captions or transcripts for video content where feasible
Audio content is supplemented with text alternatives where possible

4. PLATFORM CONSIDERATIONS

Our website is built and hosted on the Wix.com platform. As such, some aspects of our website's accessibility are dependent on the features and capabilities provided by Wix. We work within the constraints of our platform and continuously update our site to take advantage of accessibility improvements provided by Wix.

Certain embedded third-party content — including our Instagram social media feed and our online quote tool powered by Next Insurance — is provided by external platforms. The accessibility of these embedded components is subject to the practices of those third-party providers, which operate under their own accessibility commitments and policies.

5. KNOWN LIMITATIONS

While we strive for full WCAG 2.1 Level AA conformance, we recognize that some areas of our website may not yet meet all accessibility standards. Known or potential limitations include:

Some embedded third-party content (such as our social media feed and external quote tool) may not fully conform to accessibility standards, as these components are controlled by third-party providers
Certain older documents or files available on our website may not be fully accessible in screen reader-compatible formats
Some interactive features may have limitations in older browsers or assistive technologies

We are actively working to identify and address accessibility barriers. If you encounter a specific issue, we encourage you to contact us so we can assist you and work to resolve the limitation.

6. ALTERNATIVE ACCESS TO INFORMATION

If you are unable to access any information or feature on our website due to a disability, we are committed to providing that information to you through alternative means. Please contact us by phone, email, or fax and we will:

Provide the information you need in an accessible format
Assist you with completing a quote request or contact form over the phone
Arrange for an in-person consultation if needed, with any accommodations you may require
Respond to your accessibility inquiry within two (2) business days

7. FEEDBACK AND CONTACT

We welcome feedback on the accessibility of our website. If you experience any barriers, encounter content that is not accessible to you, or would like to report an accessibility issue, please reach out to us. Your feedback helps us improve.

Ellis & Company Insurance Agency LLC

3 Leake St Suite C, Cartersville, GA 30120

Phone: 770-759-0160 | Fax: 770-759-0165

Email: hello@ellisnco.com

Website: www.ellisnco.com

When contacting us about an accessibility concern, please include:

The web page or document where you experienced the barrier
A description of the problem you encountered
The assistive technology or browser you were using, if applicable
Your preferred method for us to respond to you

We will acknowledge your feedback and respond within two (2) business days. We will make every reasonable effort to resolve accessibility issues in a timely manner.

8. FORMAL COMPLAINTS

If you are not satisfied with our response to an accessibility concern, you may contact the following agencies depending on your situation:

U.S. Department of Justice, Civil Rights Division — for ADA-related concerns: www.ada.gov
U.S. Access Board — for federal accessibility standards: www.access-board.gov
Your state's civil rights or human rights agency for state-level accessibility complaints

9. ASSESSMENT AND REVIEW

Ellis & Company Insurance Agency LLC assesses the accessibility of our website on an ongoing basis. Our accessibility review process includes:

Periodic self-assessments of website pages and content against WCAG 2.1 Level AA criteria
Review of accessibility issues reported by users and prompt action to address them
Evaluation of new website features and content prior to publication for accessibility compliance
Coordination with our website platform provider (Wix.com) regarding platform-level accessibility improvements

10. UPDATES TO THIS POLICY

We may update this Accessibility Policy periodically to reflect changes in our website, our practices, or applicable legal requirements. The effective date at the top of this document indicates when it was last reviewed and updated. We encourage you to review this policy periodically.

11. CONTACT US

For accessibility assistance, questions about this policy, or to request information in an alternative format:

Ellis & Company Insurance Agency LLC

3 Leake St Suite C, Cartersville, GA 30120

Phone: 770-759-0160 | Fax: 770-759-0165

Email: hello@ellisnco.com

Website: www.ellisnco.com

This Accessibility Policy was last updated on June 9, 2026.