Privacy Policy

1. INTRODUCTION

Ellis & Company Insurance Agency LLC ("we," "us," or "our") is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.ellisnco.com, contact us directly, or engage with us for insurance products and services.

As a licensed insurance agency operating in Georgia, Texas, North Carolina, Michigan, Washington, and Florida, we are subject to applicable federal and state privacy laws, including the Gramm-Leach-Bliley Act (GLBA) and applicable state insurance privacy regulations.

Please read this policy carefully. By using our website or providing us with your information, you agree to the practices described below.

 

2. INFORMATION WE COLLECT

We collect information in the following ways:

 

2.1 Information You Provide Directly

When you contact us through our website contact form, request a quote, call us, send us an email, or engage with us as a client, we may collect:

• Full name

• Mailing address

• Email address

• Phone number

• Date of birth

• Information about your vehicles, property, or business (as needed for insurance purposes)

• Prior insurance history and coverage details

• Payment information (processed securely through our carrier systems — we do not store full payment card numbers)

• Any other information you choose to share with us

 

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website platform (Wix.com) and third-party tools, including:

• IP address and general geographic location

• Browser type and version

• Device type and operating system

• Pages visited and time spent on each page

• Referring website or source

• Cookies and similar tracking technologies (see Section 7 below)

 

2.3 Information from Third Parties

In the course of providing insurance services, we may receive information about you from:

• Insurance carriers and underwriters we work with

• Consumer reporting agencies (for eligibility and underwriting purposes)

• Third-party quote platforms, including Next Insurance, which operates under its own privacy policy

• Government records and public databases as permitted by law

 

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

 

3.1 To Provide Insurance Services

• Processing insurance applications and renewals

• Obtaining quotes and coverage options from carriers on your behalf

• Servicing your policies, processing claims referrals, and responding to your inquiries

• Communicating about your coverage, renewals, and policy changes

 

3.2 To Operate Our Business

• Responding to questions and requests submitted through our contact form or by phone

• Maintaining our client and prospect records in our agency management system

• Sending you information about insurance products and services that may be relevant to you

• Sending birthday communications and client appreciation outreach

• Complying with legal and regulatory obligations

 

3.3 To Improve Our Website and Services

• Analyzing website usage to improve functionality and user experience

• Understanding how visitors interact with our content

• Measuring the effectiveness of our communications

 

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information in the following limited circumstances:

 

4.1 With Insurance Carriers and Partners

To obtain quotes and place coverage on your behalf, we share necessary information with insurance carriers, underwriters, and affiliated companies. These parties use your information only for the purpose of evaluating and providing insurance coverage.

 

4.2 With Service Providers

We work with third-party service providers who assist us in operating our agency, including:

• Agency management system providers (used to maintain client records)

• Website platform providers (Wix.com)

• Email and communication platforms

• Third-party quote tools (such as Next Insurance)

These providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.

 

4.3 As Required by Law

We may disclose your information when required by applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our agency, our clients, or others.

 

4.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

 

5. GRAMM-LEACH-BLILEY ACT (GLBA) NOTICE

As a financial institution under the GLBA, we are required to inform you of our information sharing practices. We collect nonpublic personal information (NPI) about you from the following sources:

• Information you provide on applications and other forms

• Information about your transactions with us, our affiliates, or others

• Information we receive from consumer reporting agencies

We do not share your NPI with nonaffiliated third parties for marketing purposes without providing you an opportunity to opt out, except as permitted by law.

You have the right to limit certain sharing of your information. To exercise this right or to request a copy of our full GLBA privacy notice, please contact us using the information in Section 10.

 

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal and regulatory obligations (including insurance record-keeping requirements), and to resolve disputes. Insurance records are typically retained for a minimum of five (5) years following the expiration or termination of a policy, or as required by applicable state law.

 

7. COOKIES AND TRACKING TECHNOLOGIES

Our website is built and hosted on Wix.com. Wix and certain embedded tools on our website use cookies and similar technologies to:

• Remember your preferences and settings

• Understand how visitors navigate and use our website

• Support the functionality of embedded features (such as our Instagram feed and contact form)

You may adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly if cookies are disabled. For more information about how Wix uses cookies, please visit Wix's privacy policy at www.wix.com/about/privacy.

 

8. THIRD-PARTY LINKS AND TOOLS

Our website contains links to third-party websites and tools, including our online quote tool (powered by Next Insurance). We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Your use of third-party quote tools is governed by those providers' terms and privacy policies.

Our website also embeds social media content from Instagram. Viewing or interacting with embedded social media content may allow those platforms to collect information about you. Please refer to Instagram's (Meta's) privacy policy for more information.

 

9. SECURITY

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Maintaining physical, electronic, and procedural safeguards consistent with applicable law

• Restricting access to your information to employees and agents who need it to service your account

• Using secure systems for storing client records

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

 

10. CHILDREN'S PRIVACY

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

 

11. STATE-SPECIFIC PRIVACY RIGHTS

Depending on the state in which you reside, you may have additional rights regarding your personal information. We are committed to honoring applicable state privacy rights.

 

Georgia Residents

Georgia insurance privacy regulations require us to provide notice of our information collection and sharing practices. This Privacy Policy serves as our notice to Georgia residents. You may request access to certain information we hold about you by contacting us.

 

Washington State Residents

Washington residents may have rights under the Washington Privacy Act, including the right to access, correct, delete, and obtain a copy of personal data we hold about you, and to opt out of certain processing. To exercise these rights, please contact us using the information below.

 

Residents of Other States We Serve (SC, NC, MI, FL)

If you are a resident of South Carolina, North Carolina, Michigan, or Florida and have questions about your privacy rights under applicable state law, please contact us. We will respond to your inquiry in accordance with applicable requirements.

 

12. YOUR CHOICES

You may have the following choices regarding your personal information:

• Opt out of marketing communications: You may opt out of receiving marketing emails from us at any time by replying to any email with the word 'UNSUBSCRIBE' or by contacting us directly.

• Access and correction: You may request access to the personal information we hold about you and ask us to correct inaccuracies.

• Deletion: In certain circumstances and subject to our legal retention obligations, you may request deletion of your personal information.

To exercise any of these choices, please contact us using the information in Section 13.

 

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the effective date at the top of this policy. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

 

14. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Ellis & Company Insurance Agency LLC

3 Leake St Suite C, Cartersville, GA 30120

Phone: 770-759-0160   |   Fax: 770-759-0165

Email: hello@ellisnco.com

Website: www.ellisnco.com

 

This Privacy Policy was last updated on June 9, 2026.